We have all heard the phrase “Garbage in, Garbage out.” This phrase comes into play especially when you and your team are trying to generate a list of patients who have unscheduled treatment and unused insurance benefits. Since this is typically the time of year when you want to start reminding patients to use or lose their unused insurance benefits, you want to make sure that this amount used is not a bunch of garbage.
How do you make sure your unused insurance benefits is a number you can count on?
Here are three tips . . .
- Make sure you are up to date on month end. One of the many tasks that the month end procedure will tackle is resetting the insurance benefits used back to zero. I was in a practice a couple of months ago and one reason they have never been able to trust their treatment plan estimates is because they had not performed a month end since 2009. RUN MONTH END!
- When you are setting up the insurance plan, make sure that the benefit renewal date is set accurately. Open the Insurance Data window. About halfway down, there is a benefit renewal date. Make sure this is accurate.
- Update the patient’s insurance amount used if he or she has gone to a specialist or used benefits at another practice. Open the deductibles tab in the insurance window and manually update the benefits used. This way, when you search for a list of patients with remaining insurance benefits, you will get an accurate list.
For more information on how to run the reports and exports the lists, check out these past articles.
Three tips for an accurate list of patients with unused insurance benefits
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